Contact Imagine2

For help with Imagine2, email support@imagine2.net. Email is the official support channel for account, billing, technical, privacy, and legal questions.

What to include

To help us investigate efficiently, include:

• The email address connected to your Imagine2 account
• A short description of what happened and what you expected
• The approximate date and time of the issue
• A task ID, order ID, or payment reference when relevant
• A screenshot with passwords, payment details, and other sensitive information removed

Never send your password, complete payment card details, authentication cookies, API keys, or private recovery codes.

Billing and account questions

For credit, purchase, subscription, sign-in, or account questions, use the subject line Account or billing help. Include the relevant order or payment reference, but do not send full card information.

Image generation problems

For failed, delayed, or unexpected image results, use the subject line Image generation help. Include the task ID shown in your history when available, along with the model, selected format, and a concise description of the issue.

Privacy, copyright, and legal notices

For privacy requests, copyright notices, or other legal correspondence, clearly identify the request type in the subject line. Include enough information for us to identify the relevant account, content, or URL.

Response time

We normally review email during business days and aim to respond within two business days. Complex billing, provider, privacy, or legal investigations may require additional time.